THE INFLUENCE OF KNOWLEDGE SHARING FACTORS WITHIN SOFTWARE DEVELOPMENT TEAMS:
The suggestions for implementing knowledge management practices
DOI:
https://doi.org/10.36311/1981-1640.2023.v17.e023025Keywords:
KM; process; encourage; initiatives; chatbot.Abstract
Knowledge sharing is crucial for the success and development of organizations of different nature and whose processes are based on information flows. Likewise, software development organizations, which find themselves in the midst of constant demand for technological innovation as well as full of challenges in the market in which they operate, need to manage the sharing of knowledge for the use of Knowledge Management (KM) processes ) in order to achieve innovation and sustainability in the market. Thus, this research aims to analyze the influencing factors of knowledge sharing in software development teams. Therefore, the methodology used in this study is based on a qualitative approach of an applied nature and descriptive and exploratory objective, whose procedures were literature and field research, using the questionnaire technique implemented in a chatbot. Data analysis was performed by tabulating these in spreadsheets and interpreting the results based on the literature. From this, KM practices are suggested, such as communities of practice, mentorship, and peer assist, in order to encourage the level of knowledge sharing in software development teams. Therefore, this study understands that motivators and inhibitors influence knowledge sharing in organizations whose operating nature is software development, since they are linked to their team members. Therefore, the suggested practices directly contribute to encourage such sharing and, therefore, present an initiative for the implementation of these practices in order to encourage the sharing of knowledge in software development teams.
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