The Relationship between Quality Performance and Employee Innovation for Total Quality Management Practices in Academic Libraries
Palavras-chave:University libraries, Career development, Employee innovation, Management philosophies
The study examined the relationship between quality performance and employee innovation for total quality management in academic libraries. The study focused on academic libraries in Ghana. Relevant literature was reviewed on TQM practices, employee innovation and quality performance. The study adopted a descriptive survey design and quantitative approach. The research protocol was a questionnaire. The study sampled 213 and retrieved 208 responses representing 95.3% of the valid sample size for the study. Partial least squares structural equation model (PLS-SEM) software was used to analyzed the data collected. In terms of the measurement of the model adopted for the study the convergent, discriminant validity was computed. Again, to establish connection between the variables of the study, the hypothetical statements were tested. All the three hypothetical statements tested showed a significant relationship. Study established that employee innovation and quality performance are critical components for TQM practices in academic libraries. The correlation analysis established that employee innovation had significant relationship with total quality management while quality performance also demonstrated a significant positive relationship with total quality management. The study revealed that employee innovation and quality performance are significant components for TQM practices in academic libraries. The study serves as a new source of documented information for academic libraries regarding TQM practices. Also, the study is a pillar for enriching the existing literature on employee innovation and quality performance as critical success factors for TQM implementation in academic libraries.
Abuosi, Aaron, and Atinga, Roger. “Service Quality in Healthcare Institutions: Establishing the Gaps for Policy Action". International Journal of Health Care Quality Assurance, vol. 26, no. 5, 2013, pp. 481-492.
Alghamdi, Faris. "Total Quality Management And Organizational Performance: A Possible Role Of Organizational Culture." International Journal of Business Administration, vol. 9, no. 4, 2018, pp. 186-200.
Alamri, A. M., et al. "Organization Performance Improvement Using TQM". International Journal of Computer Applications, vol. 108, no. 9, 2014, pp. 29-33.
Alsmadi, Majed, et al. "Implementing An Integrated ABC and TOC Approach to Enhance Decision Making in A Lean Context: A Case Study." International Journal of Quality & Reliability Management, vol. 13, no. 8, 2014, pp. 906-920.
Al-Qahtani, Norah, et al. “The Impact of Total Quality Management on Organizational Performance” European Journal of Business and Management, vol. 7, no. 36, 2015, pp. 119-127.
Ashill, Nicholas. “An Introduction to Structural Equation Modeling (SEM) And the Partial Least Squares (PLS) Methodology. In Student Satisfaction and Learning Outcomes in E- Learning”. An Introduction to Empirical Research, 2011, pp. 110-129.
Baird, Kevin Kristal Jia Hu, and Robert, Reeve. "The relationships between organizational culture, total quality management practices and operational performance." International Journal of Operations and Production Management, vol. 31, no. 7, 2011, pp. 789-814.
Bhatt, Sunil. "Total Quality Management: An Effective Approach for Library System." International Journal of Information Dissemination and Technology, vol. 2, no. 4, 2012, pp. 266-269.
Bhattacharjee, Anol. Social Science Research: Principles, Methods, And Practices. USF Tampa Bay Open Access Textbooks Collection, 2012.
Brito, Gisele Ferreira, and Vergueiro, Waldomro de Castro Cantos. “Quality Evaluation of Academic Library: The LIBQUAL Methodology and Its Perspective of Implementation in Brazil”. BJIS, vol. 7, 2013, pp. 25-44.
Chauhan, Hitesh. Use of Total Quality Management in Academic Library: A Special Reference to Library System and Services. SRRN, 2014, pp. 1-10.
Chin, Wynne. “The Partial Least Squares Approach for Structural Equation Modelling”. Modern Methods for Business Research. Edited by G.A. Marcoulides, Erlbaum, 1998, pp. 295-336.
Cohen, Jacob. Statistical Power Analysis for the Behavioral Sciences. Lawrence Erlbaum Associates Inc., 1988.
Fatemi, Seyed, et al. "CSFS for Total Quality Management (TQM) In Service Organizations." International Journal of Academic Research in Business and Social Sciences, vol. 6, no. 1, 2016, pp. 254-264.
Fornell, Claes, and Larcker, David Fornel. “Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics”. Journal of Marketing Research, vol. 18, no. 3, 1981, pp. 382-388.
Gharakhani, Davood Hossein Rahmati, et al. “Total Quality Management and Organizational Performance”. American Journal of Industrial Engineering, vol. 1, 2013, pp. 46-50.
Hair, Joseph, et al. "Partial Least Squares Structural Equation Modeling (PLS-SEM): An Emerging Tool in Business Research." European Business Review, vol. 26, no. 2, 2014, pp. 106-121.
Hair, Joseph, et al. Multivariate data analysis. 7th ed., Prentice Hall, 2010.
Henseler, Jörg, et al. Using Partial Least Squares Path Modeling in Advertising Research: Basic Concepts And Recent Issues. Edward Elgar Publishing, 2012.
Huber, Lindsay Perez. "Building critical race methodologies in educational research: A research note on critical race testimonio." FIU Law. Review. vol. 4, 2008, pp. 159-173.
Karani, Sharon, and Bichanga, Walter Okibo. "Effects Of Total Quality Management Implementation on Business Performance in Service Institution: A Case Study of Kenya Wildlife Services”. International Journal of Research Studies, vol. 1, no. 11, 2012, pp. 59-76.
Khan, Milan, and Kamal, Mostafa. "Total Quality Management (TQM) For Improving Quality Service in University Libraries: A Conceptual View”. Daffodil International University Journal of Business and Economics, vol. 9, no. 1, 2015, pp 151-159.
Malik, Shoaib, et al. “TQM Practices and Organisational Performance: Evidence from Pakistani SMEs". International Journal of Engineering and Technology, vol. 10, no. 4, 2010, pp. 20-25.
Mehmood, Shahid, et al. "Relationship between TQM Dimensions and Organizational Performance." Pakistan Journal of Commerce and Social Sciences (PJCSS), vol. 8, no. 3, 2014, pp. 662-679.
Mensah, Monica, and Musah Adams. "The Nexus between Corporate Governance and Records Management in Private and Public Hospitals in Ghana". Records Management Journal, vol. 24, no. 1, 2014, pp. 32-55.
Moballeghi, Mostafa, and Moghaddam, Golnessa Galyani. "Linking TQM and Financial Performance." 3rd International Conference on Information and Financial Engineering. vol. 12, 2011, pp. 417-421.
Moghaddam, Golnessa Galyani and Moballeghi, Mostafa. "Total Quality Management in Library and Information Sectors". The Electronic Library, vol. 26, no. 6, 2008, pp. 912-922.
Mosadeghrad, Ali Mohammad. "Obstacles to TQM Success in Health Care Systems." International Journal of Health Care Quality Assurance, vol. 26, no. 2, 2013, pp.73-147.
Negi, Ashok Singh, and Srivastava, Pear. "Total Quality Management (TQM) and its Applications in Academic Library and Information Services". International Journal in Management and Social Science, vol. 3, no. 2, 2015, pp. 676-688.
Ngambi, Marcel, and Nkemkiafu, Ayankeng Godlove. “The Impact of Total Quality Management on Firm's Organizational Performance”. American Journal of Management, vol. 15, no. 4, 2015, pp. 69-85.
Ringle, Christian and Rudolf, Sinkovics. "The Use of Partial Least Squares Path Modeling in International Marketing." Advances in International Marketing, vol. 20, 2009, pp. 277-320.
Sadikoglu, Esin, and Hilal, Olcay. "The Effects of Total Quality Management Practices on Performance and the Reasons of and The Barriers to TQM Practices in Turkey." Advances in Decision Sciences, vol. 1, 2014, pp. 1-17.
Sadikoglu, Esin, and Cemal, Zehir. "Investigating the Effects of Innovation and Employee Performance on the Relationship between Total Quality Management Practices and Firm Performance: An Empirical Study of Turkish Firms". International Journal of Production Economics, vol. 127, no. 1, 2010, pp. 13-26.
Saleh, Mahmood Jabil and Mahmoud, Hasan Roman. "Evaluating Impacts and Role of TQM Practices on Organization Performance of Public Sector in Iraqi Government." International Journal of Internet of Things vol. l.4, no.1A, 2015, pp. 7-15.
Sathe, Viyek Sampatrao. “Total Quality Management in Libraries. Knowledge Librarian”, vol. 2, no. 1, 2015, pp. 2394-2479.
Sharma, Chitra. "Quality Management in Libraries: An Outline". International Journal of Enhanced Research in Management & Computer Application, vol. 2, no. 8, 2013, pp.1-4.
Sivankalai, Sivankalai and Yadav, Thulasi Kavitha. "Total Quality Management in Academic Libraries: A Study." International Journal of Educational Research and Technology, vol. 3, no. 1, 2012 pp. 66-72.
Talib, Faisal, et al. “An Empirical Investigation of Relationship between Total Quality Management Practices and Quality Performance in Indian Service Companies." International Journal of Quality & Reliability Management, vol. 30, no. 3, 2013, pp. 280-318.
Urbach, Nils and Ahlemann, Frederik. "Structural Equation Modeling in Information Systems Research Using Partial Least Squares." Journal of Information Technology Theory and Application, vol. 11, no. 2, 2010, pp. 5-40.
Yazdani, Bita. "The Impact of TQM Practices on Organizational Learning Case Study: Automobile Part Manufacturing and Suppliers of Iran." International Journal of Quality & Reliability Management, vol. 33, no. 5, 2016, pp. 574-596.
Copyright (c) 2021 Edward Asante, Joseph Owusu Kwakye, Kenneth Wilson Adjei Budu
Este trabalho está licenciado sob uma licença Creative Commons Attribution-ShareAlike 4.0 International License.
Ao submeter um artigo os autores mantêm os direitos autorais do mesmo, cedendo ao Brazilian Journal of Information Science plenos direitos para publicação do referido texto.
O (s) autor (es) concorda(m) que o artigo, se aceito editorialmente para publicação, deve ser licenciado sob a licença Creative Commons Attribution-ShareAlike 4.0 International (CC BY-SA 4.0) (http://creativecommons.org/licenses/by-sa /4.0) Os leitores / usuários são livres para: - Compartilhar - copiar e redistribuir o material em qualquer meio ou formato - Adaptar - remixar, transformar e desenvolver o material para qualquer finalidade, mesmo comercialmente. O licenciante não pode revogar essas liberdades desde que você siga os termos da licença. Sob os seguintes termos: - Atribuição - Você deve dar o crédito apropriado, fornecer um link para a licença e indicar se foram feitas alterações. Você pode fazê-lo de qualquer maneira razoável, mas não de maneira que sugira que o licenciante endossa você ou seu uso. - ShareAlike - Se você remixar, transformar ou desenvolver o material, deverá distribuir suas contribuições sob a mesma licença que o original. Sem restrições adicionais - Você não pode aplicar termos legais ou medidas tecnológicas que restrinjam legalmente outras pessoas a fazer o que a licença permitir. Avisos: - Você não precisa cumprir a licença para elementos do material em domínio público ou nos casos em que seu uso é permitido por uma exceção ou limitação aplicável. - Não há garantias. A licença pode não fornecer todas as permissões necessárias para o uso pretendido. Por exemplo, outros direitos, como publicidade, privacidade ou direitos morais, podem limitar a maneira como você usa o material.